We want you to love what you ordered. If something isn’t right, here is how we handle returns and exchanges.
Return window
- Unstitched fabric (khaddar suits): 15 days from delivery
- Stitched items (jerseys, shirts, co-ord sets): 7 days from delivery
To start, WhatsApp us on 0370 1769681 with your order number and a photo of the item.
Condition of the item
- Unworn, unwashed and unused
- Original tags still attached
- Returned in its original packaging
- No stains, perfume, makeup marks or alterations
- Unstitched fabric must be uncut
What cannot be returned
- Unstitched fabric that has been cut, stitched or washed
- Customised or made-to-measure pieces
- Items returned after the window above
Wrong or damaged item
If you received the wrong item, or it arrived damaged, tell us within 48 hours of delivery with clear photos. We will replace it and cover the courier cost ourselves.
Size exchanges
Size exchanges are accepted subject to stock. Please check the size guide on the product page before ordering, or WhatsApp us and we will help you choose. Return shipping for a size exchange is paid by the customer.
Refunds
We offer exchange or store credit rather than cash refunds, except where the item was damaged or incorrect. Where a refund applies, it is processed within 7 working days to your bank account or original payment method.
How to start a return
- Message us on WhatsApp with your order number
- Send photos of the item with tags attached
- We confirm and share the return address
- Send the parcel via your courier and share the tracking number
- Once received and checked, we dispatch the exchange
Aysh Collection · Lahore, Punjab, Pakistan
WhatsApp 0370 1769681 · Email ayshcollection14@gmail.com